Frequently Asked Questions

Our implementation follows a structured approach: Discovery (understanding your requirements), Configuration (setting up the platform), Integration (connecting payout partners), Testing (UAT and compliance verification), Training (preparing your team), and Go-Live (launch support). Your dedicated project manager guides you through each phase.

You can begin the implementation process before receiving your license, but you'll need appropriate licensing before going live with customer transactions. We can also connect you with regulatory consultants if you need licensing guidance.

WireSettle uses a subscription model with a one-time setup fee. Your monthly subscription covers platform access, hosting, maintenance, updates, and support. The setup fee covers initial configuration, branding, and training. Contact us for a custom quote based on your requirements.

Our pricing model focuses on platform subscription rather than per-transaction fees. This gives you predictable costs as you scale. The specific pricing structure is discussed during the sales process based on your expected volumes and requirements.

Yes, our modular architecture is designed for this. You can start with core modules and add capabilities as your business grows. This allows you to manage costs while building toward your full vision.

WireSettle includes a comprehensive Compliance Manager with configurable KYC workflows, document verification, real-time sanctions and PEP screening, transaction monitoring with velocity/volume checks, risk scoring, and regulatory reporting tools.

Our platform is built to support compliance requirements across major jurisdictions. The specific rules and workflows are configurable to match your regulatory requirements, whether you're operating under FCA, FinCEN, AUSTRAC, or other regulatory frameworks.

Yes, the Compliance Manager allows you to configure rules, thresholds, and workflows to match your specific regulatory requirements and risk appetite. Our team helps you set up appropriate controls during implementation.

WireSettle has pre-integrated connections to major payout aggregators and local partners across G10 corridors. Specific partner availability depends on your target corridors. We can discuss your corridor requirements and available options during the sales process.

Yes, we can integrate with your existing payout relationships. Our platform supports custom integrations, and we'll work with you to connect your preferred partners.

WireSettle supports connections to major banking rails including SWIFT, SEPA, Faster Payments, ACH, and various local payment networks. The specific connections depend on your operating regions and banking relationships.

Yes, the iOS and Android apps are fully white-labeled with your branding, colors, and logo. They're published under your app store accounts as your own apps, with no WireSettle branding visible to your customers.

Yes, the Online Remittance Portal can be embedded into your existing website or deployed as a standalone branded site. We provide flexible options to match your digital strategy.

The platform supports multiple languages. The specific languages available depend on your requirements, and we can add languages as needed for your target markets.